How to Ask for a Refund Politely
When you're not satisfied with a purchase, here's how to request a refund professionally.
Refund Request
Hello, I recently purchased [product/service] on [date] (Order #[number]), and unfortunately it [describe issue - arrived damaged / doesn't work as described / isn't what I expected]. I would like to request a refund per your return policy. I have [kept the packaging / not used the product / have proof of the issue]. Please let me know what steps I need to take to process this refund. I can provide photos or additional information if needed. Thank you for your assistance. Best regards, [Your Name]
Suggested Subject Line
Refund Request - Order #[number]
Alternative Versions
Short & Direct Version
Hello, I am requesting a refund for Order #[number] purchased on [date]. The item [describe issue]. Please process the refund to my original payment method. [Your Name]
Warmer Version
Hi there! I recently ordered [product] (Order #[number]) and unfortunately it [describe issue]. I was really looking forward to it, so I am a bit bummed! Would it be possible to get a refund? I have kept everything in its original packaging and can provide photos if that helps. Thanks so much for your help! [Your Name]
When to Use This
Use this when you have a legitimate reason for a refund and the company has a return policy.
What Not to Say
Don't threaten them immediately. Don't be rude. Do check their return policy first.