How to Tell Your Landlord Repairs Still Are Not Done
You reported a problem. They said they would fix it. It has been days, weeks, or longer -- and nothing has changed. Following up with your landlord about unfinished repairs is not nagging. It is holding them to a legal and contractual obligation. The key is being firm, factual, and creating a written record. Here is exactly what to send.
A note on this topic: This message is general guidance for everyday communication. For situations involving legal rights, medical decisions, workplace disputes, or financial obligations, consider consulting a qualified professional for advice specific to your situation.
Firm and Documented
RecommendedHi [Landlord Name], I am following up on the [repair issue] I reported on [date]. It has now been [number] days and the issue has not been addressed. This is affecting my ability to use the [space / appliance / area] normally. I would appreciate a clear timeline for when this will be resolved. Please let me know by [date] what to expect.
Subject Line
Following Up: [Repair Issue] Reported on [Date]
Alternative Versions
Polite Second Request
politeHi [Landlord Name], I wanted to check in on the [repair issue] I reported on [date]. I know things can take time to schedule, but it has been [number] days and I have not heard back. Could you give me an update on when I can expect this to be taken care of? Thank you.
Firm Third Request
directHi [Landlord Name], this is my third time reaching out about the [repair issue] first reported on [date]. The problem has not been resolved and is still affecting [specific impact]. I need a concrete timeline for when this will be fixed. If I do not hear back by [date], I will need to explore other options including contacting [housing authority / tenant rights organization] for guidance.
When It Affects Habitability
firm[Landlord Name], I am writing again about the [repair issue] that has been unresolved since [date]. This is now a habitability concern -- [describe impact: no hot water, exposed wiring, mold growth, etc.]. Under [state/local] tenant law, landlords are required to maintain habitable conditions. I am requesting that this be addressed within [reasonable timeframe]. I am keeping records of all communication regarding this issue.
Email Version for Paper Trail
politeSubject: Follow-Up: [Repair Issue] Reported on [Date] Dear [Landlord Name], I am writing to follow up on the maintenance request I submitted on [date] regarding [specific issue]. As of today, [number] days have passed and the repair has not been completed. This issue is affecting [specific impact on your daily use of the unit]. I would appreciate a written response with a timeline for when the repair will be scheduled and completed. Please respond by [date]. I am happy to coordinate scheduling. Thank you, [Your Name] Unit [number]
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When to Use This
Send this when: • You already submitted a maintenance request and got no response • The landlord acknowledged the issue but has not scheduled or completed the repair • A repair was partially done but the problem is not actually fixed • The issue affects your daily life, safety, or habitability • You want a written trail in case you need to escalate
What Not to Say
Avoid: • Threatening to withhold rent unless you have actually consulted tenant law in your area • Being vague about what the problem is or when you first reported it • Calling them names or getting emotional -- keep it professional • Assuming they are ignoring you on purpose without following up first • Only calling and never putting it in writing -- texts and emails create a record • Fixing it yourself and deducting from rent without written agreement