How to Complain About a Delivery Service
Your package was left in the rain, delivered to the wrong address, or never showed up at all. A clear, factual complaint email gets results faster than a frustrated phone call.
Best Email to Send
RecommendedDear Customer Support, I am writing regarding Order #[number], which was scheduled for delivery on [date]. [Describe issue: the package was not delivered / was left in an unsecured location / arrived damaged]. I would like [resolution: a replacement / a refund / redelivery]. I have attached photos for reference. Please let me know the next steps. Thank you, [Your Name] Order #[number]
Subject Line
Delivery Issue — Order #[number]
Alternative Versions
Short & Direct Version
directHello, Order #[number] was [not delivered / damaged / left at wrong address] on [date]. I want [a refund / replacement / redelivery]. Please respond within 48 hours. [Your Name]
Warmer Version
warmHi there! I hope you are doing well. I wanted to reach out about my recent order (#[number]). Unfortunately, [describe issue — it arrived damaged / was left in the rain / never showed up]. I know these things happen and I am not upset — I would just love to get it sorted out. Would it be possible to [get a replacement / receive a refund]? Happy to provide photos or any other info that helps. Thanks so much, [Your Name]
Formal Version
professionalDear Customer Service, I am writing to formally report an issue with Order #[number], placed on [date] and scheduled for delivery on [date]. The nature of the issue is as follows: [detailed description]. Photographic evidence has been attached for your reference. I respectfully request [specific resolution]. Please advise on the next steps at your earliest convenience. Sincerely, [Your Name] [Order Number] [Contact Information]
If this helped, you can support the project
Everything here is free. Donations help keep it running and improving for everyone.
Free bonus templates
Get more life admin message templates
Copy-and-paste messages for appointments, cancellations, follow-ups, and everyday admin.
When to Use This
Use this after a delivery failure, damage, or mishandling. Send within 48 hours of the issue for the best chance of a smooth resolution.
What Not to Say
Do not write an angry rant or threaten legal action in the first email. Customer support teams prioritize clear, factual complaints over emotional ones.
Follow-Up Message
If You Need to Follow Up
Hello, I am following up on my complaint about Order #[number] submitted on [date]. I have not received a response yet. Could you provide an update? Thank you, [Your Name]